Refund & Cancellation Policy
Refund and Cancellation Policy
This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by Lumica Electronic Device and Services, it will take 2 days for the refund to be processed.
If approved, the refund will be credited to your original method of payment within 10 days.
If approved, the replacement or exchange product will be delivered within 15 days.
Return Policy
We offer refund/exchange within the first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.
In order to become eligible for a return or an exchange:
- The purchased item should be unused and in the same condition as you received it.
- The item must have the original packaging.
- If the item was purchased during a sale, then the item may not be eligible for a return/exchange.
Further, only such items are replaced by us (based on an exchange request) if such items are found to be defective or damaged.
You can request a return within 7 days of placing the order.
You agree that there may be certain categories of products/items that are exempted from returns or refunds. Such categories of products will be identified to you at the time of purchase.
For accepted exchange/return request(s), once your returned product/item is received and inspected by us, we will send you an email to notify you about the receipt of the returned/exchanged product.
If the same has been approved after the quality check at our end, your request (i.e., return/exchange) will be processed in accordance with our policies.
All replacement products will be delivered within 7–10 days.
Shipping Policy
The orders for the user are shipped through registered domestic courier companies and/or Speed Post only.
Orders are shipped within 7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation, subject to courier company/post office norms.
Lumica Electronic Device and Services shall not be liable for any delay in delivery by the courier company or postal authority.
Delivery of all orders will be made to the address provided by the buyer at the time of purchase.
Delivery of our services will be confirmed on your email ID as specified at the time of registration.
If there are any shipping costs levied by the seller or Lumica Electronic Device and Services (as the case may be), the same are non-refundable.